GUIDELINES ON FAIR PRACTICES CODE FOR
NBFCS – GRIEVANCE REDRESSAL MECHANISM
Notification No.: RBI/2012-13/416
Date: 18th February, 2013
The Reserve Bank vide its circular dated March 26, 2012, issued revised
guidelines on Fair Practices Code (FPC) for all NBFCs to be adopted by them
while doing lending business. The guidelines were reviewed in view of the
creation of a new category of NBFCs viz; NBFC-MFIs and also rapid growth in
NBFCs’ lending against gold jewellery.
The guidelines require that the Board of Directors of NBFCs should lay
down the appropriate grievance redressal mechanism within the organization to
resolve disputes between the company and its customers and the mechanism should
ensure that all disputes arising out of the decisions of lending institutions'
functionaries are heard and disposed of at least at the next higher level.
At the operational level, all
NBFCs are required to display prominently, for the benefit of their customers,
at their branches / places where business is transacted, the details of the
grievance redressal officer belonging to their company as also that of the
local office of RBI
The revised guidelines are issued under Section 45 L of the
Reserve Bank of India Act, 1934. The NBFCs may note to make suitable amendments
in their existing FPC. The FPC so modified should be put in place by all NBFCs
with the approval of their Boards within one month from the date of issue of
this circular and should be published and disseminated on the web-site of the
company, if any, for the information of the public.
Regards
CA. Mona Singhal
Partner
Arpit Gupta & Associates
Chartered Accountants
701, Nirmal Tower,
26, Barakhamba Road,
Connaught Place,
Delhi-110001
Mobile No. +91-9873082769
Website: www.caaga.co.in
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